Equipment Rental & Schedule Management System
Powerful engine that manages operations for a global equipment rental company.
Project Overview
Ski Butlers is a full service ski and snowboard equipment rental company serving resorts and locations globally. Their business operates on seamless service of this equipment direct to the customer’s or by on-site resort rental. Our relationship began with Ski Butlers on a request to develop an app for use by technicians to manage daily tasks and track equipment delivery lifecycles. Their existing administrative software was not mobile friendly, so this allowed for a new streamlined connection between headquarters and field operators.
After the app launch, we continue to maintain and update their existing administrative platform, running UX & UI analysis’ and updating functionality according to business needs.
GOALS
Launch an internal native app for technicians to perform daily tasks in the field and increase productivity.
Update user experience of the business’ platform for internal operations.
Sync and maintain information and best UX/UI practices across all digital products.
CLIENT
Ski Butlers
ROLE
Associate Creative Director (User experience, Creative direction, Client presentations)
TOOLS
Adobe XD, Zeplin
TEAM
Project Manager, Junior Designer, BE Developers, FE Developers
AGENCY
AMP Agency
KEY FEATURES
Ski Butlers Technician Tablet App
Reservation Management
Create new reservations using new or existing customer profile information.
Modify and view existing reservations.
Sync with backend’s customizable restrictions for dates, locations, and equipment.
Manage customer’s equipment preferences.
Custom algorithm to provide gear size recommendations based on customer metrics.
Legal waivers with touch signatures stored to each reservation.
Daily Task Schedule
Calendar view of current tasks based on internal working shifts.
Personal management of time blocks with location based available tasks.
Automatic task status changes as reservations move through delivery workflow.
View coworker’s daily schedules and offer assistance on deliveries.
Equipment Delivery Workflow
Scan gear’s QR codes to assign the appropriate rented equipment per delivery.
Integration with Google Maps to allow for turn-by-turn directions to delivery & pickup addresses.
Size and fit gear to each renter at delivery, allow for item swaps to be created.
Provide the appropriate billing options for groups and tips.
Billing and payment integration with Stripe.
When customers are finished with their gear, pickup equipment and validate items are not missing.
Retail Checkout Orders
Provide an item purchasing process for tech’s to sell gear.
Billing and payment check-out process integration with Stripe.
TABLET APP
Site Map
We approached the site map with a focus on where the technicians will be physically located at each step of the reservation process. This is an on-the-go company, so the technology is expected to be picked up at any step during a delivery and sync for last minute schedule changes.
Functionality from the existing admin site was analyzed and used to create the tablet app’s workflows. This helped us get a sense of what the technicians were familiar with and update where necessary.
TABLET APP
Wireframes
A blend of Material UI kit and custom components were used for this app to keep style familiar between all company sites. The wireframes started in a greyscale version with hi-fidelity components. Our team worked through numerous UX challenges when bringing a desktop experience to a mobile tablet device. We communicated directly with the technicians to understand what is happening in the field as they work directly with customers.
TABLET APP
Final Designs
The app’s final designs stayed consistent to the brand guidelines provided by Ski Butlers. Application of color and typography variations helped bring the screens to life.
Throughout the design process, we aligned reservation status colors to the administrator platform, these visual cues help the technicians make quick connections to their tasks. We expanded on the brand’s existing iconography, keeping the line weight and color recommendations exact, so all products have the same recognizable visuals.
Functional specifications were created for the app and is continuously used to enhance the product for ongoing business needs.
KEY UPDATES
Ski Butlers Administrator Platform
UX/UI Audit & Requests
Review and analyze client requests for updates to platform.
Provide user-centered recommendations.
Update UI to align closer to brand guidelines and modernize components.
New Reports
Bring reporting from two services into one.
Implement client requested new report types.
Permission-able User Roles
Implement user role management that can be assigned to existing and new users in the system.
Allow for permission-able functionality per user role.
Apply UI notifications for users with limited permissions.
Currency Conversion
Global transactions require currency conversion to the appropriate servicing locations.
Implement customizable functionality for location based taxes or fees.
